Kenworth of South Florida

These people are the worst!!! Do not pay them until you are 100% satisfied before you take delivery, once you take delivery and pay them they WILL NOT stand behind their product. We ordered 2 trucks and after many delays they were delivered damaged and not complete. Not to mention the bait and switch tactics! The truck had body damage and peeling paint off the frame and body. The truck was missing the tool box and self winding tarp and the tarp. The drop axle has had problem since day one and has been in the shop several time and they keep replacing the relief valve, which doesn't fix it. By the way they charge for repairs because "it is not covered under warranty" because it was from a 3rd party. Keep in mind that we bought the truck from them WITH the drop axle on it. Come to find out that it has been the tank all this time, it has a crack in it. They refused to fix it (the manufacture did replace the tank and air control valve for us OUTSIDE of Kenworth. So just to be clear the drop axle WAS under warranty!!! The first major break down was the oil line break and you can see where they had replaced it before we took delivery. When these matters were brought to the attention of the general manager they were dismissed and they offered $850 as a courtesy, The fact is that is what they charged for the tarp roller that was not on the truck. They refused to supply the tarp roller, tool box or fix the damage. The other truck did come with a $100 home made manual winder for $850?!?! And the truck was to have the same spec's but with a single axle and it came with crank window not power. Both trucks were to have camera systems also which never happened. DO NOT PAY THEM A DIME UNLESS THEY DELIVER YOUR PRODUCT 100% OR IT WILL NEVER BE TAKEN CARE OF!!! 17 months and we are still waiting!!!

Do not take your truck to this dealership. They are really unprofessional. Got our truck all dirty. Left grease mark all over the truck, inside and out. They left the dirty rag laying inside the truck. Day1 when we called, they did a PM on the truck and worked on things that we didn't ask and had no clue why we dropped our teuck for. Day2 they still had no idea what we dropped off the truck for. Lack of communication is so evident. They lifted the bed to look under the bed and was lazy to love the TV to the side and crushed the TV. Very very unprofessional dealership. Do not waste your time or money with these people. Expect your truck and personal belongings to be damaged and dirty.

Please avoid. They make up fees. On my current invoice they added a line item for my insuance deductible as a service/product $350. My insurance had already deducted this amount when they remitted payment. I should just have to cover the remaining portion of the invoice. But no they claim I should pay the remaining portion plus the additional insurance deductible fee $350. Have invoice as proof. Oh and they another $150 is misc fee. To much for shop supplies on a 1900 job. Avoid!!!

Purchase the truck from them back in April of 2023. When i sent my driver to pickup the truck we noticed some damge on it and they ask us to fix and they will reimburse us. And after we left their shop chek engine came on and they said same thing to fix it and they will pay us back. So far four months later they didn’t pay anything and they misrepresented the truck that they were selling. Very unprofessional!!!

I am unhappy with this deaslership service because I placed a new truck order with them last year and put down a security deposit. but nobody answered me about the new truck and didn't want to return my security deposit. I tried to contact the general manager about these services, but I couldn't get in touch with him. I have been calling about this issue for a month now but no one wants to answer please be careful this dealership is a liar... 0 star service!